Support

Need help with Black ICE: Climbing Heat? Email evan@papervinegames.com and tell us your device, the version of the game, and what happened. We usually reply within a few days.

Restoring your purchase

If you bought the full game and it shows as locked, for example after reinstalling or on a new device, open the game's unlock screen and tap Restore purchase. Make sure you're signed in to the same Apple ID or Google account you bought it with.

Your saved progress

Your progress is saved only on your device. Uninstalling the game or clearing its storage deletes it. If you use iCloud or Android backup, your progress may come back when you restore a backup.

Refunds

Purchases are handled by Apple or Google, so refunds are requested through them: on iPhone and iPad at reportaproblem.apple.com, and on Android through your Google Play order history.